Clear policies
for your service.

1. Nature of the service

Chatqus is software as a service (SaaS). No physical goods are shipped. Your purchase provides digital access to a workspace, features, channels, onboarding, or support according to your plan and service agreement.

2. Delivery and activation

• After registration, ordering, payment, or contract confirmation is received, we activate access through the applicable onboarding process.
• Access information is sent through the channel used at registration or provided by the Chatqus team.
• If access has not arrived within 1 business day after confirmation, check your spam folder and contact Chatqus support.
• Activation timing may depend on business verification, Meta approval, channel asset readiness, and information the customer must provide.

3. Subscription cancellation

You may request cancellation or non-renewal through support or a mechanism provided in the workspace. Cancellation takes effect at the end of the paid period unless your written agreement states otherwise.

You may continue using the service according to your plan during the current period. Cancellation does not remove overdue payment obligations or minimum commitments agreed in a separate contract.

4. When a refund may be considered

Fees for services already used are generally non-refundable. A refund may be considered for the following verified circumstances if submitted within 14 calendar days of the disputed invoice:

• Duplicate billing or an incorrect amount or plan caused by our system or administrative error.
• A material and prolonged internal Chatqus failure that prevents use of the service according to the plan, following verification.
• Other circumstances we confirm in writing as eligible for a refund.

5. Refund exclusions

• Service periods already in progress or features already used.
• Setup, onboarding, migration, custom configuration, custom work, or consulting already provided.
• Disruption originating from Meta, WhatsApp, Instagram, Messenger, internet providers, customer devices, or other third parties.
• Effects of channel policy violations, misconfiguration, incomplete data, or use contrary to the terms.
• Changes in the customer's business decisions after the service is available and usable.

6. How to request a refund

• Submit your request through Chatqus support with your company name, workspace, invoice, payment date, and reason.
• We may request more information to verify the account, transaction, and sequence of events.
• We aim to issue a decision within 7 business days after receiving complete information.
• If approved, the refund is processed to the original payment method within a maximum of 14 business days, depending on the payment provider.

7. Availability and maintenance

We work to keep the service available, but scheduled maintenance, security fixes, infrastructure failures, and third-party channel changes may affect access. We will provide notice where planned maintenance is expected to have a significant impact.

8. Policy changes and contact

We may update this policy to reflect changes in products, payment methods, delivery processes, or legal requirements. The latest version takes effect when published here.

For delivery, cancellation, or refund assistance, contact PT. Megadata Inovasi Solusindo, Jalan Beringin IX No 162, Banjardawa, Taman, Pemalang 52361, Indonesia through Chatqus support or at the address above.